Mirror, Mirror on the Wall
While grocery shopping recently I observed that our society is not very nice. I was in a big box food store when a man walked away from a clerk swearing… Read more »
Tag Archives: Customer Service
The Games People Play
A number of years ago, I remember attending a workshop in which someone introduced me to the concept of transactional analysis. It is an interesting idea and a useful tool… Read more »
Confidence: 6 Things to Work on
If you deal directly with people in your line of work, you definitely need to have confidence. It is much easier to understand why in some roles than in others…. Read more »
Positive Thinking - Part 4 - Where Next?
After perhaps just a few months of choosing to live with your new positive mental attitude, you are sure to be taking a look back at your old self and… Read more »
Positive Thinking - Part 3 - Obstacles
There are bound to be obstacles that you will face on your journey to building a positive mental attitude. These obstacles and challenges may effectively slow you down, but it… Read more »
Positive Thinking - Part 2 - Strategies
Living with a positive mental attitude usually starts off with a choice to have a positive mental attitude. Remember that when we were children, we had a built-in positive mental… Read more »
Positive Thinking – Part 1
Once you are able to master the business of habitually living with a positive mental attitude, you are certain to notice some amazing positive changes manifesting themselves in your life…. Read more »
6 Ways to make People Like You
Dale Carnegie was perhaps most famous for the courses he developed in salesmanship though he also offered courses in self-improvement, interpersonal skills and public speaking. I remember one of my colleagues taking… Read more »
When Robots Chat
Years ago, actually before the internet was invented, I worked for a leading computer company here in the UK (Apricot). On one occasion I saw a forerunner of the modern… Read more »
Dealing With Difficult People
Are you a logical animal? What I mean is: are you the kind of person who contemplates things logically and answers questions from that standpoint? Are you inclined to present… Read more »