Category Archives: Customer Service

Customer service is absolutely vital to customer retention. Good customer service often goes unnoticed, but poor customer service is always noted and often is the reason organisations lose their customers. These posts offer help and guidance on improving this important attribute of service.

Sponsor a Blog Post

Many of my blog posts end up with Google first page rankings and, as a consequence, I sometimes receive requests to advertise on those particular pages. At present, we are… Read more »