Category Archives: Customer Service

Customer service is absolutely vital to customer retention. Good customer service often goes unnoticed, but poor customer service is always noted and often is the reason organisations lose their customers. These posts offer help and guidance on improving this important attribute of service.

Sponsor a Blog Post

Many of my blog posts end up with Google first page rankings and, as a consequence, I sometimes receive requests to advertise on those particular pages. At present, we are… Read more »

Training the Trainer

One of the courses I had the pleasure of developing for my previous employer was a Train the Trainer course and recently, I have been asked to run a couple… Read more »

The Power of Validation

This video is a bit quirky, but it is also very engaging and it packs quite a punch, by which I mean it has a great message i.e. what a… Read more »

Positive Thinking - Part 4 - Where Next?

After perhaps just a few months of choosing to live with your new positive mental attitude, you are sure to be taking a look back at your old self and… Read more »

Positive Thinking - Part 3 - Obstacles

There are bound to be obstacles that you will face on your journey to building a positive mental attitude. These obstacles and challenges may effectively slow you down, but it… Read more »

Positive Thinking - Part 2 - Strategies

Living with a positive mental attitude usually starts off with a choice to have a positive mental attitude. Remember that when we were children, we had a built-in positive mental… Read more »

Positive Thinking – Part 1

Once you are able to master the business of habitually living with a positive mental attitude, you are certain to notice some amazing positive changes manifesting themselves in your life…. Read more »

6 Ways to make People Like You

Dale Carnegie was perhaps most famous for the courses he developed in salesmanship though he also offered courses in self-improvement, interpersonal skills and public speaking. I remember one of my colleagues taking… Read more »

Eye Contact: Mirroring

Probably the single most important aspect of non-verbal communication relates to the amount of eye contact you give to the other person. In my workshops, I have a little exercise… Read more »

How to Remember Names

Have you ever heard the idea that we don’t ever forget anything once it is committed to long-term memory, that everything you ever knew is stored in your head somewhere… Read more »