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THE WORKSHOP
This course will develop an understanding of what is involved in managing an IT
department, or team, in a proactive way. It will also develop skills to do this and give
guidance on the steps needed to take to achieve this. The style of the course is both
participative and practical. Delegates take an active part in management simulations and
projects which recreate in a training environment, the key aspects of managing an IT
department or team. These learning-by-doing activities are supported and complimented with
concepts and guidance from the tutor. Delegates are also given individual attention to
help them diagnose and learn about those aspects which are of particular personal
significance to themselves.
WHO SHOULD ATTEND
All IT managers and team leaders who have
responsibility for achieving results through people and who have an interest in standing
back, seeing the bigger picture and managing in a proactive way.
PRE-REQUISITES
An open mind and the motivation to learn. |
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COURSE TOPICS
MANAGEMENT & LEADESHIP
Some Definitions
What is Proactive IT Management
Understanding the Difference between Management and Leadership
Understanding Effectiveness & Efficiency
MANAGEMENT STYLE
Understanding Different Styles of Management in Relation to their Effectiveness
Morale and Efficiency
Understanding the Hierarchy of Needs Model
Balancing Concern for Task against Concern for People
Getting Commitment through Involvement
Understanding the Compliance Mentality Releasing Discretionary Effort in Your Team
Building a Proactive Management Style
DEVELOPING A PROACTIVE CHARACTER
What do You Want to Achieve?
Moving from Dependency to Inter-Dependency
Pro-activity and Re-activity
Forward Thinking
Overcoming Obstacles
Using the Force-Field Analysis
Developing a Make-it-Happen Attitude
Roles and Goals
What are Your Values?
Defining Your Mission
The Key Principles of Effective Time-Management
Understanding Importance and Urgency
Managing the Urgency Addiction
DEVELOPING A WINNING PERSONALITY
Cultivating the Right Attitude of Mind
Abundance and Scarcity Mentalities
A Complete Model for Effective Human Interaction
Looking for Solutions
Always Finding Solutions the Benefit Everyone
The Effect of Imbalance
Getting Your Life into Balance Maintaining Balance
What is Stress
Fight or Flight Response
Stress Management
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CULTIVATING EFFECTIVE TEAMWORK
Building Positive Teamwork
Involving People
Developing Personal Motivation
Encouraging Individual Responsibility
Giving Enthusiastic Leadership
Ensuring Clear Communications
Different Ways of Thinking
Parallel Thinking
The Six Thinking Hats Framework
Group Dynamics
Information Overload
The Adair Needs ModelPUTTING IT INTO PRACTICE
The Action Plan
The Treasure Map
The Process of Change
Course Outline v2.0 |
