WordPress 3.2 Needs MySQL 5

Yesterday, a new version of WordPress (v 3.2) was released. I clicked on the upgrade link and got the error message that I cannot upgrade because my versions of MySQL and PHP are not at the right levels – bummer! These things are send to try us so I contacted my hosting provider with all the details expecting it to be a breeze.

Here’s the error I got when trying to upgrade:

You cannot update because WordPress 3.2 requires PHP version 5.2.4 or higher and MySQL version 5.0 or higher. You are running PHP version 5.0.4 and MySQL version 4.1.14.

Now I don’t know what you would expect, but I rather thought my hosting company would simply upgrade my site and that would be the end of it, but no. First I have to pay for it, even though I am on their top level hosting plan and secondly the data files will apparently all need backing up and then republishing.

This is a lot easier said than done because my site is well over 6Gb of data. When I pointed this out to my hosting provider, they wanted to charge me, not just for the upgrade, but also for doing the data migration for me. Am I being unreasonable to expect that this should be a part of their service? After all, they advertise MySQL support as part of the package and now I am expected to pay extra.

Of course, I won’t name the company, but I’ll let you know how this all pans out. Needless to say I am not well pleased at the moment. If I have to go through a painful upgrade process, I may well decide to take my business elsewhere. A shame really because I have been with the present company for 7 years now and it is not just my main site that I have hosted with them.

Where is customer service these days?

3 thoughts on “WordPress 3.2 Needs MySQL 5

  1. Linda

    Hi Will,
    I ask the same question “Where is customer service these days”? I hired a graphics designer and programmer (they work together) over a year ago. To this day one part of my programming specifications still has not been implemented! It has been paid for too! They also want to charge me for every cotton pickin’ thing when it comes to my WordPress site. Any updates, first they must look at them to make sure when this plug in or that plug in needs updating that it won’t interfere with another plug in and it goes on and on and on. Then when they decide that nothing will interfere with another it is also charged to update. I dread also having to find another host/server as I have a lot integrated with all my sites from my primary site. I am glad that your provider decided to upgrade for free. Currently, my programmer and graphics designer are ignoring me.

  2. Will Edwards

    Hi Peter

    Thank you for your very kind words. I have always admired what you do over at Trans4mind.com. I remember when we first corresponded how very encouraging you were at the time – that was about 6 or 7 years ago – and I have always regarded your site as something of a yardstick for me.

    With regard to the WordPress problem, my ISP has now decided to upgrade me for free after all, so that’s kudos to them. I am glad because I did not want the hassle of changing. However, I would definitely have considered doing so had they not relented. It is not the money so much as the principle.

    Best regards,

    Will 🙂

  3. Peter Shepherd

    I use altaway.com in USA, who do such upgrades completely free and usually within an hour after the request… but they cost a lot. I think many people will have this problem with WordPress 3.2, which is a drag as one needs to keep WP up to date for security reasons. Many Internet Service Providers don’t care about keeping their servers up to date. I think your site succeeds, Will, because you do care… it’s not just about making money; loving service is your ethos and people can tell.

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