Yesterday, a new version of WordPress (v 3.2) was released. I clicked on the upgrade link and got the error message that I cannot upgrade because my versions of MySQL and PHP are not at the right levels – bummer! These things are send to try us so I contacted my hosting provider with all the details expecting it to be a breeze.
Here’s the error I got when trying to upgrade:
You cannot update because WordPress 3.2 requires PHP version 5.2.4 or higher and MySQL version 5.0 or higher. You are running PHP version 5.0.4 and MySQL version 4.1.14.
Now I don’t know what you would expect, but I rather thought my hosting company would simply upgrade my site and that would be the end of it, but no. First I have to pay for it, even though I am on their top level hosting plan and secondly the data files will apparently all need backing up and then republishing.
This is a lot easier said than done because my site is well over 6Gb of data. When I pointed this out to my hosting provider, they wanted to charge me, not just for the upgrade, but also for doing the data migration for me. Am I being unreasonable to expect that this should be a part of their service? After all, they advertise MySQL support as part of the package and now I am expected to pay extra.
Of course, I won’t name the company, but I’ll let you know how this all pans out. Needless to say I am not well pleased at the moment. If I have to go through a painful upgrade process, I may well decide to take my business elsewhere. A shame really because I have been with the present company for 7 years now and it is not just my main site that I have hosted with them.
Where is customer service these days?