Personal Development Consultant
Quanta Training Ltd (2000-Present)

Design and delivery of training courses for Management and  I.T. support staff encompassing ITIL Foundation and Awareness, Communications Skills, Customer Service Skills, Problem Solving, Teamworking, Leadership, Soft Skills and Personal Development.

Technical Sales Manager
Torex Health (1998-2000)

Working within the Sales Team on Special Projects including Local & Wide Area Networking; dispensing best advice to Practices in relation to procurement of computer systems taking into account current trends. Enthusiastically involved in the provision of Sales Training & Technical Presentations for Health Authorities and User Groups.

Technical Manager
Perrywell Computer Systems (1993-1998)

Responsible for the Management of the Technical Support Department; Installations, Training & Support. Dealing with customers at senior level, providing assistance to support staff & trouble-shooting problematic installations. Also responsible for the company's year 2000 project, annual support audits & customer relations issues.

Technical Manager
3c UK Ltd (1992-1993)

Mainly involved in the installation of Novell computer networks and both pre and post sales support. Also co-ordinated pre-delivery inspection and configuration-to-order of computers supplied through a direct-distribution outlet and completed the installation of disk mirroring and multi-stack cdrom across a 12-server, client Novell broadband Network.

Sales Consultant
Computerworld/Micro-Dynamics (1991-1992)

One year in sales, selling computer solutions into the Public Sector; mainly Health Authorities & FHSA's within the West Midlands Region. Also included marketing of AMC Director software & Apricot hardware, running on Novell platforms, to Dentists within the Midlands.

Technical Manager
Apricot Computerworld (1986-1991)

Extensively involved in all aspects of the installation, training & technical support of Novell Network & Xenix Multi-User systems. Main duties included pre and post sales support, writing & issuing of Technical Bulletins and News Letters. Wrote & implemented the internal Support Database for Call Logging & Tracking.

Technical Manager
Apricot Computers plc (1975-1985)

Progressed from Senior Engineer with Computerproof (an Apricot subsidiary) to Marketing Technical Manager with Apricot Computers. In a pre-sales role, was involved in the setting up of the Apricot Dealer Network and also, later, with the setting up of the Apricot International Distribution Network. 

Service Engineer
Singer/AML (1972-1975)

Service and repair of data-preparation, computer tape & card systems to component level. Was on-site engineer for Royal Insurance in Liverpool, solely responsible for maintaining their installation of some fifty workstations.

Will Edwards MBCS, BA(Hons)

An accomplished professional with experience in the delivery of both technical & soft-skills training.

Presently with Quanta Training where he teaches ITIL, Unix and Professional Development courses.

    Professional Membership
             MBCS

   Qualifications

             B.A. (Hons)
             University of Birmingham
             Integrated Studies
            Humanities
            Social Science 
 

H.N.C.
Worcester College
of Technology
Electrical & Electronic Engineering
Electrical & Electronic Principles
Electronics & Control Engineering
Electrical Power Engineering
 

O.N.C.
North East Liverpool
Technical College
Engineering
Mathematics
Applied Mechanics
Electrical Engineering
 

E.I.T.B. Certificate
Mechanical Engineering


 

    Interests

Art
Theatre
Music
Writing
Reading
History
Football
Squash