Dealing with Difficult People
No matter what you do or where you go, if you mix with people you will have to learn at some point to deal with the difficult ones. Some people are always difficult whilst others are
'pushed' to behave in a thorny manner due to some form of stress adversely
affecting their behaviour. Most of us have caused other people problems at
some point in our lives.
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Becoming a Better Leader
Napoleon once said:
'One bad general does better than two good ones.' It takes a moment for the sense of this to register, but it is the same as our modern saying that
'too many cooks spoil the broth'. Having one set of instructions, even if they are flawed, is preferable to having two sets of perfect directions that, when enacted together without reference to each other, cause havoc.
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Getting the Best out of Others
Although we tend to think of management in terms of the organization of a company, and some may regard management as equivalent to business administration and therefore exclude management in places outside the commercial sector, in reality management structures are evident throughout society, from government bodies through military forces, right down to personal home environments.
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Active Listening
We can all recall situations where we have utterly failed to listen to what someone else is saying. For various reasons, we are simply not taking in anything useful. How many times have you been introduced to a person by name only to not know what their name is thirty seconds later?
The reason this happens is because you have failed to actively listen.
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How to Stand-Up for Yourself
The dictionary defines assertiveness as, 'confidently self assured' a fairly good description of what most of us hope to be, confident and self assured. The question always becomes am I assertive? Am I too assertive? Am I assertive to the point of being aggressive? No one wants to be known as aggressive just as they do not want to be known as a push over. The goal is to find that fine line in between too much and too little assertiveness. Balance if you will, so that you know when to let go or when to give a little bit.
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